TierraNet takes Spam complaints very seriously and strives to take responsive action when spam is discovered from domains hosted on our network. Our team continually monitors the use of our system and services to ensure they are not used for the purpose of sending unsolicited email.
If you would like to report spam for a domain hosted on our system, please provide the required information requested below. Our team will investigate within the next 24 business hours. Please keep in mind:
Your message will be evaluated for merit and acted on where appropriate.
We reserve the right to use your notice to substantiate the abuse to sending party.
You may not receive a reply or update from us unless additional information is needed.
We take abuse very seriously and investigate all reported incidents. If you would like to submit a complaint about unsolicited email, please create a support ticket through our customer support center at https://www.tierra.net/support.
In your message, please include the sending and receiving address, the time and date (including timezone) of an example message, and the message contents, including email headers.
Complaints & Escalation Process:
If you would like to submit a complaint regarding the services rendered by TierraNet, or inquire about a dispute, please create a support ticket through our customer support center at https://www.tierra.net/support.
Our team acknowledges every submission, emailing a ticket reference number to the email address specified. Once a complaint is lodged, TierraNet will investigate and work to resolve the issue as quickly as possible. Please keep in mind:
Tickets are answered based on the nature of the issue, concern or inquiry.
Tickets will be evaluated for merit and acted on where appropriate.
We will work with you via the ticket, including escalation to management where applicable, unless further communication is required. In most cases, responses will come via email for documentation and reference purposes.
TierraNet strives to resolve complaints of this nature as quickly as possible.